Privacy policy

Last Updated: 17 March 2026

At GC Connected Homes, we take your privacy seriously. This Privacy Policy explains what personal information we collect, how we use it, and how we keep it safe. We comply with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

If you have any questions about how we handle your information, just reach out — we are happy to chat.

Who We Are

GC Connected Homes is a trading name of Computer Mobile On-Site Services Pty Ltd (ACN 657 843 608), based on the Gold Coast, Queensland, Australia. We install smart home systems and provide computer repair and IT support services.

What Information We Collect

We only collect information that is reasonably necessary to provide our services or respond to your enquiries. This may include:

  • Your name, email address, phone number, and home or business address

  • Details about the service or job you are enquiring about

  • Payment information (processed securely through our payment providers — we do not store your card details)

  • Technical information about your devices or network when required to carry out a job

  • Information you provide when contacting us through our website, phone, or email

We do not collect sensitive information (such as health records or financial account details) unless it is directly relevant to the service you have requested and you have given us permission.

How We Collect Your Information

We collect your information in the following ways:

  • When you fill out a contact or booking form on our website

  • When you call or email us directly

  • When you engage us to carry out a job at your home or business

  • Automatically through our website (such as cookies and analytics tools — more on that below)

How We Use Your Information

We use your information to:

  • Respond to your enquiries and provide the services you have requested

  • Send you booking confirmations, invoices, or follow-up communications

  • Improve our website and the way we deliver our services

  • Meet any legal or regulatory obligations

We do not sell, rent, or trade your personal information to third parties. We will only share your information with someone else if we are required to by law, or if it is necessary to deliver a service you have asked for (for example, a third-party supplier involved in your job).

Our Website and Cookies

Our website uses cookies and similar tools to help us understand how visitors use the site. This helps us make improvements over time. The information collected is generally anonymous and does not identify you personally.

You can adjust your browser settings to refuse cookies, but this may affect how some parts of the website work.

Our website is built on Squarespace and may use analytics tools such as Google Analytics. These tools collect information like your IP address, browser type, and the pages you visit.

Third-Party Services

Some parts of our business involve trusted third-party tools and partners, including:

  • I Love Digital — our digital marketing partner

  • Suncatcher Security — a partner for security-related services

  • Payment and booking platforms used to process transactions

These providers have their own privacy policies, and we encourage you to review them. We only share information with them to the extent necessary to deliver the relevant service.

How We Protect Your Information

We take reasonable steps to keep your personal information secure from misuse, interference, loss, and unauthorised access. This includes using secure systems and limiting access to your information to people who need it to do their job.

No method of data transmission over the internet is 100% secure, but we do our best to protect your information.

Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you, and to ask us to correct anything that is out of date or inaccurate.

To make a request, please contact us using the details at the bottom of this page. We will respond within a reasonable timeframe.

How Long We Keep Your Information

We keep your information for as long as it is needed to deliver our services or meet our legal obligations. Once it is no longer needed, we securely dispose of it.

Links to Other Websites

Our website may include links to other websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before sharing any personal information with them.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business or Australian privacy law. The most recent version will always be available on our website, with the Last Updated date shown at the top.

Complaints

If you believe we have not handled your personal information in accordance with the Australian Privacy Act, you are welcome to contact us first so we can try to resolve things directly. If you are not satisfied with our response, you can also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Get in Touch

For any privacy-related questions, requests, or concerns, please contact us:

GC Connected Homes

Phone: 1300 501 394

Email: info@gcconnectedhomes.com.au

Gold Coast, Queensland, Australia